Conditions of use


Then the conditions governing the use of this website and the purchase of products in the same (hereinafter, the "Terms") are detailed.

Read these Terms carefully before using this website.

By using this website or placing an order through it, you agree to be bound by these Terms, which is if you agree with all the conditions you must not use this website.

These conditions may be modified and it is your responsibility to read them regularly, as the force at the time of use of the website or conclusion of contract conditions (as it is defined below) shall be applicable to you.


This web site is operated under the name LA FUGA by LA FUGA Spanish company established in Calle Camino Nª1 4 C 20004 San Sebastian Guipuzcoa. Spain with CIF (72488182W)

By using our website or ordering undertakes

Make use of this website only to make legitimate inquiries or orders.

Do not make any false or fraudulent orders. If you could reasonably consider that there has been a request of this nature we are entitled to cancel the order and inform the relevant authorities.

Give us your email address, postal address and / or other contact information in a truthful and accurate. Also agree that we may use this information to contact you if necessary. If we you all the information you need not provide, we can not process your order

You declare be over 18 and have legal capacity to contract.


The items offered through this website are only available for shipment to Spanish territory, except Canary Islands, Ceuta and Melilla.


The information contained in these Conditions and the details contained in this website does not constitute an offer to sell, but a possibility to perform a contract.

Until we have expressly accepted your order will be no contract between you and us.

If your offer is not accepted and already had made a charge on your account, the amount thereof will be refunded in full, days later.

To order, you must follow the shopping process online conduct and authorize the payment, after which you will receive an email acknowledging receipt of your order: Order Confirmation.

This does not mean that your order has been accepted, since it constitutes an offer you made to us to buy one or more products. All orders are subject to acceptance, with the Delivery Confirmation via email, will be formalized the contract for the purchase of a product between you and us.

It will be under contract only those listed in the Order Confirmation, products not be obliged to supply any items that may have been ordered until we confirm the shipment thereof in a Confirmation.


All orders are subject to the availability of data. In this sense, if difficulties arise in the supply of products or if no longer in stock, we reserve the right to provide information about substitute products of equal or superior quality and you can order value. If you do not wish to order such substitute products, we will refund any amount you would have paid.


We reserve the right to withdraw any products from this website at any time and to remove or edit any materials or content thereof. Although we do our best to always process all orders may be exceptional circumstances that require us to refuse to process an order after having sent the Order Confirmation, so we reserve the right to do so at any time, at our sole discretion.

We will not be liable to you or to any third party by reason of our withdrawing any product from this website, regardless of whether the product has been sold or not, removing or editing any materials or content on the website, or for refusing to process an order once we have sent you the order Confirmation.



Notwithstanding the provisions of Clause Product Availability and unless extraordinary circumstances, try to send the order consistent in product / s listed in each Delivery Confirmation within the deadlines set in the review of transport.

However, delays may occur for any of the following reasons: product customization, specialized articles, unforeseen circumstances or delivery area;

If for some reason we can not meet the delivery, we will inform you of this fact and give you the option to proceed with the purchase establishing a new delivery date or cancel the order with a full refund of the price paid. Please note however that does not deliver on Saturdays or Sundays.

For the purposes of these Conditions shall be deemed to have occurred "surrender" or the order has been delivered at the time of signing the receipt at the agreed delivery address.


If after two attempts we proves unable to deliver your order, we will try to find a safe place to leave. Also, we will leave a note indicating where your order and how to collect it. If it will not be in place to deliver the order at the appointed time, please contact us to arrange the delivery on another day.

If within 15 days after your order is available for delivery, the order has not been delivered by causes not attributable to us, we understand that you want to cancel the Contract and consider resolved. Following the termination of the Agreement, we will refund the price paid for such products as soon as possible and in any event no later than 30 days from the date you consider solved the Contract. In these cases, we are entitled to repercutirle transport costs incurred in sending and termination.


The risks of the products will be in charge from the time of delivery.

You will acquire ownership of the goods when we receive full payment of all amounts due in connection therewith, including shipping costs, or at the time of delivery, whichever is at a later time.


The price of each product will be stipulated at all times on our website, except in cases of obvious error. Although we try to ensure that all prices listed on the website are accurate, errors may occur. If we discover an error in the price of any of the products you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. If we are unable to contact you, the order shall be canceled and you will receive a full refund that would have been paid.

We will not be obliged to supply any product to incorrect lower price (even if we have sent you the Order Confirmation) if the pricing error is obvious and unmistakeable and could have reasonably recognized by you as incorrect price.

The prices on this website include VAT but exclude delivery costs, which will be added to the total amount due.

Prices may change at any time, but (other than as set out above) changes will not affect orders in respect of which we have already sent a Confirmation.

Once you have finished shopping, all the items you wish to purchase are added to your shopping cart and the next step will process the order and make payment

You can make payment with Visa, Mastercard.

Credit cards are subject to validation checks and authorization by the issuer of the same, but if the issuer fails to authorize payment, we are not responsible for any delay or non-delivery and we can form a Contract with you.


In accordance with Article 68 of Law 37/1992 of December 28th, the Value Added Tax, the delivery of goods means located in the territory of VAT Spanish if delivery address is in Spanish territory, except Canary Islands, Ceuta and Melilla. The VAT rate will be the prevailing rate at all times depending on the particular item in question.

Legal right to withdraw the purchase

Under the applicable legislation, if you are contracting as a consumer, you may cancel the Contract (except when the object thereof is any of the products for which the right of withdrawal is excluded in the following Clause 13.3) at any time within the period of 7 working days from the date of delivery of your order.

In this case, we will refund the price paid for such products. You will be responsible for the direct costs of returning the product if not please return by our return procedure (see 13.3)

You may accredit the exercise of the right of withdrawal in any manner permitted by law, in any case considered validly exercised this right by sending the withdrawal document we provide him or by returning the products.

This provision does not affect other consumer rights recognized by law.
Contractual right of withdrawal.

In addition to the legally recognized right of consumers and users mentioned in Clause 13.1 above waiver, we grant within 15 days from the date of the Delivery Confirmation for returns of products (except those mentioned in Clause 13.3 below, for which the right of withdrawal is excluded).

In this case, we will refund the price paid for such products. You will be responsible for the direct costs of returning the product if not please return by our return procedure (see 13.3)

You must exercise your right of withdrawal by sending the withdrawal document we provide him or by returning the products.
common provisions

No you are entitled to cancel the Contract for the supply of any of the following products:

Your right to cancel the Contract shall apply only to products that are returned in the same condition in which you received them. Returned products must be sent in one delivery. We reserve the right not to accept products belonging to a single order returned and delivered at different times.

Please return the item using or including the original packaging. You must also include all instructions, documents and packaging products. In any case, you must file with the product to refund the ticket that you received at the time of delivery. There will be no refund if the product has been used beyond the mere opening of it or if it has been damaged, so you should be careful with the products while in their possession.

After reviewing the article will inform you if you are entitled to a refund of amounts paid. The refund will be made as soon as possible and in any event within 30 days from the date you notified us of its intention to withdraw. The refund will always be made in the same form of payment that you used to pay for the purchase.
Returns of defective products

Where you believe that at the time of delivery the product does not comply with the provisions of the Contract, you must make the return thereof. You may return the product at home handing a messenger to send.

Proceed to carefully examine the returned Product and will notify you by e-mail, within a reasonable time, whether to return or replacement thereof (if any). The refund or replacement of the article is made as soon as possible and in any event within 15 days from the date we send you an email confirming that comes the return or replacement of nonconforming items.

Amounts paid for products that are returned because of some fault or defect, where one exists, will be refunded in full, including delivery costs incurred to deliver the item. We will refund in the same form of payment that was used to pay for the purchase.

This excludes the rights recognized by law.


Unless otherwise expressly provided in these Conditions, our liability in connection with any product purchased on our website is strictly limited to the purchase price of the product.

Notwithstanding the above, our liability is excluded or limited in the following cases:

In case of death or personal injury caused by our negligence;

In case of fraud or fraudulent misrepresentation; or

In any case in which it would be illegal or unlawful for us to exclude or limit, or attempt to exclude or limit our liability.

Notwithstanding the provisions of the preceding paragraph and to the extent legally permitted, and unless these Conditions otherwise provided, we accept no liability for the following losses, regardless of their origin: loss of income or sales, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data and loss of time management or office hours.

Due to the open nature of this website and the possibility of errors in the storage and transmission of digital information is produced, we do not warrant the accuracy and security of information transmitted or obtained through this website unless it is established otherwise expressly therein.

All product descriptions, information and materials contained in this website is provided as a body without express or implied warranties thereon.

To the extent permitted by law, we exclude all warranties, except those which may not lawfully be excluded in front of consumers and users.

The provisions of this clause do not affect your statutory rights as a consumer and user, nor his right to cancel the Contract.

intellectual property

You acknowledge and agree that all copyright, trademark and other intellectual property rights in all material or content supplied as part of the website marks us are around us now or our licensors for your use. You may use this material only in the way it is expressly authorized by us or our licensors for your use. This does not prevent you using this website to the extent necessary to copy the information about your order or Contract details.


You must not make improper use of this website by the deliberate introduction into the same virus, trojans, worms, logic bombs or any other program or technologically harmful or harmful material. You do not try to have unauthorized access to this site, the server on that page is hosted or any server, computer or database connected to our site access. You agree not to attack this website through a denial of service attack or a distributed denial of service.

Breach of this clause could entail the commission of offenses defined by applicable regulations. Report any breach of those rules to the competent authorities and cooperate with them to discover the identity of the attacker. Also, in case of breach of this clause, it shall immediately cease to be authorized to use this website.

We are not liable for any damage or loss resulting from a denial of service, virus or any other program or technologically harmful or harmful material that may affect your computer, computer equipment, data or material resulting from the use of this website or downloading contents thereof or the same redirect.


In the event that our site contains links to other websites and materials of third parties, these links are provided for informational purposes only, without us having any control over the content of these web pages or materials. Therefore, we do not accept any responsibility for any loss or damage resulting from its use.


Applicable laws require that some of the information or communications we send to you should be in writing. By using this site, you agree that most of these communications with us are electronic. We will contract with you by email or provide you with information by posting notices on this site. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we send you electronically comply with legal requirements to be written. This condition does not affect your statutory rights.


The notifications that you send us should be given through our contact form. Under the provisions of clause above and except as otherwise provided with, we may give notice to either the e-mail or to the address provided by you when placing an order.

It is understood that the notifications have been received and properly served in the moment when posted on our website, 24 hours after an email, or three days have been sent after the date of posting of any letter. To prove that the notification has been made, it is sufficient to prove, in the case of a letter, which had the right direction, was properly sealed and was duly given in emails or in a mailbox, in the case of an email that the same was sent to the email address specified by the receiver.


The Contract is binding on you and us and on our respective successors and assigns.

You may not transfer, assign, charge or otherwise dispose of a Contract or any rights or obligations arising under it for or to you, without our prior written consent.

We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of the rights or obligations arising under it for us or for us, at any time during the term of the Contract. To avoid any doubt, said transmissions, assignments, liens or other transfers will not affect the rights, if any, you have as a consumer recognized by law or cancel, reduce or otherwise limit guarantees whether express or implied, that we could have granted.


We are not liable for any failure or delay in performance of any of our obligations under a Contract that is caused by events outside our reasonable ("Force Majeure Event") must control.

Force Majeure Event includes any act, event, lack of exercise, omission or accident beyond our reasonable control and among others, the following:

Strikes, lockouts or other industrial action.

Civil commotion, riot, invasion, terrorist attack or terrorist threat, war (declared or not) or threat or preparation for war.

Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.

Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

Inability to use public or private telecommunications networks.

Acts, decrees, legislation, regulations or restrictions of any government or public authority.

Strike, failure or accidents sea or inland waterway transport, mail or any other type of transportation.

They understood that our obligations under the Contract shall be suspended during the period when the Force Majeure Event continues, and we will have an extension in the deadline to comply with these obligations for a period of time equal to the duration of the Force Majeure. We will use all reasonable endeavors to bring the Force Majeure or to find a solution that allows us to fulfill our obligations under the Contract despite the Force Majeure.


The lack of requirement for our share of strict compliance by you of any of the obligations assumed by you under a Contract or these Conditions or lack of exercise by us of any right or remedy that may correspond us under of this Agreement or the Terms will not constitute a waiver or limitation in relation to those rights or remedies will not relieve you from compliance with such obligations.

No waiver by us of any right or specific activities shall include a waiver of other rights or remedies under the Contract or the Terms.

No waiver by us of any of these Terms or any right or remedy under the Contract shall be effective unless it is expressly stated to be a waiver and formalize and is communicated to you in writing in accordance with the provisions of Notifications section above.


If any of these Conditions or any provisions of a contract being declared null and void by a final decision by the competent authority, the remaining terms and conditions shall remain in effect without being affected by such invalidity.


These Terms and any document expressly referred to in them represent the entire agreement between you and us relating to the subject matter of any Contract and supersede any prior agreement, agreement, or promise agreed between you and us verbally or in written.

You and we acknowledge having consented to the conclusion of the contract without having relied on any statement or promise made by the other party or which may be inferred from any statement or written in negotiations for the two prior to such Contract except that which is explicitly mentioned in these Conditions.

Neither you nor us shall have action against any untrue statement made by the other party, orally or in writing, prior to the date of the Contract (unless such untrue statement had made fraudulently) and the only action that will have the Moreover be for breach of contract as provided in these Conditions.


We may revise and amend these Terms at any time.

You will be subject to the policies and Conditions in force at the time you use this website or order products from us, unless by law or governmental authority we should make changes retroactively to those policies, Terms or Privacy Statement on which case it will apply to orders previously placed by you.


The use of our website and purchase contracts of products through this website shall be governed by Spanish law.

Any dispute arising from or related to the use of the website or with such Contracts shall be subject to the non exclusive jurisdiction of the courts and tribunals.

If you are contracting as a consumer, nothing in this clause shall affect the rights recognized as such applicable law.


Your comments and suggestions are welcome. Please send all feedback and suggestions via our contact form

In addition, we have official complaint forms available to consumers and users.